Returning Damaged or Defective Items

We take product quality and packaging seriously, but occasionally issues can happen during production or transit. If your order arrived damaged, defective, or incorrect, we’ll make it right — fast and hassle-free.

? What Qualifies as a Damaged or Defective Item?

You may be eligible for a replacement or refund if:

• The item arrived leaking, broken, or crushed

• The product seal was broken upon arrival

• The wrong item or quantity was shipped

• The product has a visible manufacturing defect

• The expiration date is incorrect or too close (less than 60 days from receipt)

Photos are required for verification.

? Step-by-Step: How to Report a Damaged or Defective Product

1. Take Photos Immediately

Before discarding any packaging:

• Take clear photos of:

  • The damaged item

  • The outer shipping box and label

  • Any visible leak, crack, or tampering

2. Contact Support

Send an email or open a ticket via our Support Page with:

• Order number

• A short description of the issue

• Your photos as attachments

Our team typically responds within 1 business day.

? What Happens Next?

Once we confirm the issue, we will:

• Offer a free replacement, or

• Issue a full refund (including shipping, if applicable)

You do not need to return the damaged item in most cases.

⏱️ Time Limit to Report

Please report any damaged or defective items within 7 days of receiving your order. After that, we may not be able to offer a replacement or refund.

⚠️ Preventing Future Issues

To help avoid future shipping damage, we:

• Use secure, protective packaging

• Train our fulfillment team on best practices

• Partner with reliable carriers

If a shipping problem repeats, we’ll escalate it internally to find a long-term solution.

? Still Have Questions?

If you're unsure whether your issue qualifies or you need further assistance, reach out to our support team. We're always here to help and ensure you’re satisfied.