Return Policy Overview

At Buy Naturals, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a flexible return policy designed to make your experience worry-free.

? Return Window

You can return eligible products within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unopened and unused

• Be in its original packaging

• Include any accessories or promotional items it came with

Opened or used items are not eligible for return due to health and safety regulations.

❌ Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned:

• Opened or used products (even partially)

• Products marked as “Final Sale” or “Non-Returnable”

• Gift cards or promotional codes

• Digital downloads or subscription content

• Trial-size items

? Refund Type

Approved returns are eligible for:

• Full refund to the original payment method

• Or a store credit, if preferred

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent or product damaged in transit).

? Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to:

• Damaged items

• Incorrect product received

• Manufacturing defect

We recommend using a trackable shipping method. Buy Naturals is not responsible for returns lost in transit.

⏱️ Processing Time

Once your return is received and inspected:

• Allow up to 5 business days for processing.

• You’ll receive an email once your refund or credit is issued.

? Need to Start a Return?

To initiate a return, please contact our support team here. Include:

• Your order number

• The product(s) you want to return

• The reason for return

Our team will guide you through the next steps.

? Still Have Questions?

We’re here to help. Reach out to our support team and we’ll make sure your issue is resolved quickly and fairly.