Can I Change or Cancel My Order?

We understand that mistakes happen—maybe you entered the wrong address, selected the wrong product, or simply changed your mind. Here's what you need to know about modifying or canceling an order on Buy Naturals.

⏳ Order Changes and Cancellations Are Time-Sensitive

Because we process orders quickly to ensure fast delivery, there's a very short window to make changes or cancel.

⚠️ You can only request changes or cancellation within 1 hour of placing the order.

After that, your order will likely be packed and sent to the shipping carrier, making it impossible to modify.

?️ What Can Be Changed Within 1 Hour:

• Shipping address (minor corrections)

• Product quantity or variant

• Cancellation of the entire order

We cannot modify:

• Payment method

• Promo code usage (once submitted)

? How to Request a Change or Cancellation

If you're within the 1-hour window:

1. Go to your Order Confirmation Email

2. Click the “Contact Support” link or go to our Support Page

3. Include your:

   • Order number

   • The change you want to make or request to cancel

Our support team will prioritize your request and respond as fast as possible.

? What If My Order Has Already Shipped?

If your order has already left our warehouse:

• We can no longer cancel or change the order.

• You will need to wait for the delivery, then request a return (if eligible).

See our Returns & Refunds policy for full instructions.

? Subscription Orders

If your order is part of a subscription:

• Changes must be made at least 24 hours before the next billing date

• You can pause, cancel, or edit your subscription from your Buy Naturals account > Subscriptions

For help with subscriptions, contact support.

? Still Need Help?

If you're unsure about your order status or need help right away, reach out to our support team. We’ll do everything possible to assist you.