My Order Hasn’t Arrived – What Should I Do?

We know how important it is for you to receive your order on time. If your package seems delayed or hasn’t arrived by the expected delivery date, here’s what you can do to resolve the issue quickly.

✅ Step 1: Check Your Order Status

Start by checking your order confirmation email or logging into your account:

• Go to My Account > My Orders

• Locate the order in question

• Click “Track Order” to view real-time shipping updates

Sometimes, delivery status may show "Delivered" even if it arrives 24–48 hours later.

? Step 2: Search Around Your Property

Carriers may leave packages in secure or less visible spots. Please:

• Check your front door, porch, garage, mailbox, or side entrance

• Ask neighbors or building staff if they received the package

• Review any delivery photos or notes in the tracking link

? Step 3: Wait 24 Hours

In some cases, a package is marked as delivered a day or two early by the courier. It may still be on its way.

If it still hasn’t arrived 24 hours after a “Delivered” status, proceed to Step 4.

☎️ Step 4: Contact the Shipping Carrier

Use your tracking number and contact the carrier directly:

• USPS: USPS Tracking Help

• UPS: UPS Tracking Support

• FedEx: FedEx Delivery Manager

• DHL or others: Refer to your tracking email for contact info

They can often provide exact delivery location or initiate an investigation.

? Step 5: Reach Out to Buy Naturals Support

If you’ve followed the steps above and still don’t have your package, please contact our support team. Provide the following:

• Your order number

• A brief description of the issue

• Confirmation that you’ve checked with the carrier

We’ll investigate and either:

• Reship your order, or

• Issue a refund, depending on the situation

? Lost or Stolen Packages

We are not responsible for packages confirmed as delivered by the carrier but reported as stolen or lost after delivery. In such cases:

• We’ll do our best to help you file a claim with the courier.

• We may offer a one-time courtesy replacement or credit, at our discretion.

To reduce risk, we recommend:

• Choosing a secure delivery location

• Using a delivery locker (where available)

• Requesting “signature on delivery” for high-value orders

❓ Need Further Assistance?

We’re here to help. Click here to contact our support team, and we’ll respond as quickly as possible—typically within 24 hours.