How to Request a Return

We want you to feel confident when shopping with Buy Naturals. If something didn’t work out, you can request a return quickly and easily by following the steps below.

✅ Before You Begin

Please make sure:

• Your item is eligible for return (see our Return Policy Overview)

• It’s been 30 days or less since the delivery date

• The item is unused, unopened, and in original condition

If your product is defective or incorrect, you're still eligible even if the seal is broken.

? Step-by-Step: How to Request a Return

1. Locate Your Order Number

You can find this in your:

• Order confirmation email

• Shipping confirmation email

• Buy Naturals account under My Orders

2. Contact Our Support Team

Go to our Return Request Form or contact support via email or live chat.

Please include:

• Full Name

• Email address used to place the order

• Order number

• Product(s) you want to return

• Reason for the return (e.g., wrong item, arrived damaged, changed mind)

? If the item is damaged or incorrect, please attach a photo showing the issue.

3. Wait for Authorization

Our support team will review your request within 1–2 business days and send return instructions, including:

• The return address

• A Return Authorization Number (RA#) if required

• Any additional instructions based on your case

Do not send the product back without authorization.

? Shipping Your Return

Once approved:

• Repackage the item securely in its original packaging

• Write the Return Authorization Number (RA#) clearly on the outside (if provided)

• Use a trackable shipping service for your protection

Return shipping costs are the customer’s responsibility, unless the return is due to a Buy Naturals error.

? What Happens Next?

• Once we receive and inspect the returned item, we’ll process your refund or store credit within 5 business days

• You’ll receive an email confirmation once the return is complete

❓ Need Help?

If you have any trouble requesting a return or need help with the process, contact our support team. We’re here to make things right.